Shipping

Area Rugs

For select in-stock area rugs we can arrange in-store pick up services and local door drop off deliveries. Please express your interest in this option and one of our dedicated service members can arrange this for you.

We offer various shipping on all online area rug orders. All orders are usually processed within 24-48 hours and are subject to payment verification before shipping. One of our service members will contact you with shipping options that will be calculated at checkout.

Furniture

We offer free local deliveries on online furniture orders over $599.00 CAD, enjoy having our new furniture items dropped off at your doorstep free of additional charge.

We offer various shipping on all online furniture orders. All orders are usually processed within 24-48 hours and are subject to payment verification before shipping. One of our service members will contact you with shipping options that will be calculated at checkout.

Return & Exchange Policy

Due to the uncommon circumstance one of our Elite Rug and Furniture items do not fit or mirror what you were expecting, our customer service team will find an exchange solution for you.

Area Rug Returns or Exchanges

All area rug items are eligible for store credit, Elite Rugs and Furniture unfortunately does not offer refunds.
• All area rug items must be retuned within 24 hours from the time it was purchased in it’s original condition.
• Area rugs must be unused, smoke free and have the original tags still attached.
• Any area rug items sold as “final sale” are unfortunately not eligible for exchange or store credit.
• The customer is responsible for shipping fees on all return items.

Furniture Returns or Exchanges

All furniture items are eligible for store credit, Elite Rugs and Furniture unfortunately does not offer refunds.
• All furniture items must be returned within 24 hours from the time it was purchased in it’s original condition.
• Furniture items must be unused, smoke and damage free and have the original tags still attached.
• Any furniture item sold as “final sale” are unfortunately not eligible for exchange or store credit.
• All custom furniture items are final sale.
• The customer is responsible for shipping fees on all return items.

Clearance Items

All furniture, area rugs, carpet, home decor items listed and sold as Clearance and not eligible for exchange, return or store credit and are final sale.

Warranty Information

Warranty on Area Rugs

• There are no included warranty options on our area rug items however majority of our rug inventory options are highly durable and stain resistant
• Our team will happily look after damaged or manufacturer defects so long as the package is unnamed and the area rug is in its original package. It is required customers notify Elite Rugs and Furniture of any manufacture defects within 24 hours of their purchase with photos of the defected area to quality for a full exchange.

Warranty on Furniture

• All imported orders come with a 1 full year manufactures warranty
• Locally-made Canadian furniture have various warranty options — please see product listing for specific warranty information
• Clearance furniture is final sale but warranty information is determined on a per-product basis, please contact our customer service team for warranty information